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Customer Service Automation

Integrated customer service software for quick resolutions

Scale support and improve productivity with AI-powered service automation integrated straight into your CRM. Automate any procedure with adaptable solutions that can be readily extended to your clients, agents, mobile workers, and back office staff using a single platform. Combining CRM data, analytics, and predictive and generative AI allows us to provide the most personalized and contextual customer experiences, even when automated.

Customer Service Automation Features at MaxAutomation

From exploring new opportunities to providing customer happiness

Customer Experience

Create a wonderful customer experience by linking your marketing, sales, and support teams using an integrated, all-in-one platform like MaxAutomation. Track all customer interactions in one place, empowering your support professionals to constantly deliver a superior customer experience.

POPULAR FEATURES

Tickets

Views

Macros

Ticket Automation

Stay organized with the simple ticket view

Maintain and organize all of your support tickets and issues in one location. Personalized views allow agents to view their queue based on ticket status, assignee, group, or other criteria.

POPULAR FEATURES
  • Ticket List View
  • Ticket Search
  • Sorting
  • View Customisation

Get full visibility into your efficiency

View all open, closed, and new support tickets in one spot, and also track their status. Gain total visibility into the performance of your entire support team and individual agents.

POPULAR FEATURES
  • Last Replied By
  • Ticket Status
  • Ticket Priority
  • Ticket Type

Quick, Individualized Responses

Create a store of pre-written responses to frequently requested queries so that your agents can deliver solutions in seconds. Agents can also design and distribute their answers.

POPULAR FEATURES
  • Personalized Messages
  • Canned responses
  • Customized messages
  • shortcuts
Customer Service Automation

Boost productivity

Create tasks to help your support agents become more productive. This will allow them to stay focused. Keep track of both closed and open tasks. Set up escalation procedures to ensure high-quality service. Increase efficiency at all times!

POPULAR FEATURES
  • Ticket Management: Customized Views
  • Personalized Messages
  • Helpdesk Automation
Customer Service Automation

Save Time Through Service Automation And Routing

Streamline your customer service procedures with ticket routing, escalation, and task creation. Use feedback answers to initiate automated customer marketing emails or internal notifications to your team.

POPULAR FEATURES
  • Automate on Ticket
  • Automate on Reply
  • Automate on Status
  • Automate on Priority
  • Automate on Ticket Assignee

Reporting is simple but effective

Our robust reporting module will provide you with a comprehensive understanding of your support operations and numbers. All of the data you need to make informed decisions is right at your fingertips. Slice and dice the data as many times as you wish. Draw important insights, streamline the support process, and increase efficiency.

POPULAR FEATURES
  • Assigned Tickets
  • Create Date Range
  • Closed Date Range
  • Monthly Digest

Create support groups to ensure effective ticket assignment.

Ensure world-class customer assistance every time by categorizing customers and agents and routing tickets to the appropriate support group. Stay organized, and work faster, and better!

POPULAR FEATURES

Group by User

Group by Team

Unlimited Groups

Custom Groups

Use macros to increase efficiency

Support macros are used as shortcuts when replying to similar requests frequently. They free up agents’ time, allowing them to focus on tickets rather than mundane, repeated duties. Be efficient and more productive!

POPULAR FEATURES
  • Automate Ticket Response
  • Last Replied By information.
  • Automate personalized messages.
  • Schedule Ticket Response.

Streamline Your Business for Seamless Customer Service Automation

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Who We Are

We are into Multiple Technology initiative and focusing in IoT for the Industry Automation

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Our Services

Contact us

  • +60 18-323 2737
  • info@maxautomation.asia
  • MAX AUTOMATION SDN. BHD. (1367237-W) 27-1, Jalan Desa, Taman Desa, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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